1PAS · One problem a week
One concrete problem at a time, from cause to solution
Each article starts from a real work or management problem, shows its signals, traces it back to the cause and offers practical solutions you can apply right away.
Too many messages slow work down and add interruptions and stress. Learn how to recognize and eliminate unnecessary and inappropriate communications.
Defining the responsibilities of a roleRole confusion lowers team productivity. Learn how to define roles and responsibilities with a practical method and remove ambiguity about who answers for what.
Handling dissatisfied customersHow to handle dissatisfied customers: detect hidden dissatisfaction, close the gap between expectations and reality, and turn complaints into loyalty.
Best practices for organizing your digital filesHow to organize digital files with a 4 step operational method. Eliminate clutter, cut the time spent searching for files and improve productivity at work.
Take control of a systemFeel like you're losing control of your business? Learn why authority isn't enough and how measurement turns chronic problems into real influence and results.
Long, unproductive meetingsAre your meetings long and unproductive? Learn how to measure what your meetings deliver and make them effective with a practical method in 3 solutions.