Performance Prism: what it is and what it means

The Performance Prism is a performance measurement framework that starts from the satisfaction and contribution of stakeholders — not only shareholders — to derive strategy, processes and organizational capabilities. It explicitly includes all relevant stakeholders: supply chain, employees, the local community, banks. The starting point is the question "who are the stakeholders and what do they want" before defining what to measure.

Distinctive: satisfaction and contribution of stakeholders
Distinctive: not only shareholders
Distinctive: who are the stakeholders and what do they want
Essential: explicitly includes all relevant stakeholders
Essential: derive strategy, processes and organizational capabilities
Constant: before defining what to measure

Glossary

Performance Prism

A measurement framework that starts from the satisfaction and contribution of stakeholders — not only shareholders — to derive strategy, processes and organizational capabilities.