Balanced Scorecard: what it is and what it means

The Balanced Scorecard is a performance measurement framework that links company strategy to four balanced perspectives: financial, customer, internal processes, learning and growth. It does not measure only economic results but integrates non-financial indicators that anticipate future performance. The structure of four balanced perspectives forces you to reason across several dimensions at once, overcoming the limit of systems that measure only what has already happened in the income statement.

Distinctive: four balanced perspectives
Distinctive: non-financial indicators that anticipate future performance
Essential: links company strategy
Essential: financial, customer, internal processes, learning and growth
Constant: reason across several dimensions at once

Glossary

Balanced Scorecard

A performance measurement framework that links company strategy to four balanced perspectives: financial, customer, internal processes, learning and growth.